Strydom Loss Adjusters
Insurance in Kempton Park

Strydom Loss Adjusters renders a short term insurance claim investigation service to the Insurance Industry and self- Insured Companies. We can also do third party recoveries at the request of our clients. This includes assets, business interruption, fire, theft, professional indemnity and products liability matters. We tend to specialise in liability claims, but all types of commercial claims can be completed. We are associate members of the INstitute of Loss Adjusters of Southern Africa.

Over a period we have built an excellent reputation for providing a dependable, quality claims handling service. We attend relevant courses and training programs regularly to stay abreast of developments in the insurance and legal fields and to enhance the culture of continued training. We have in the past and will continue in future to make our knowledge available to other role-players in the insurance and claims industry. Our company renders short term insurance claims investigation, adjustment and administration services to the national Insurance Industry in general, self insured companies and the legal profession. We investigate and adjust claims on a task or complete basis. We have done referred and direct instructions outside of these areas at the requests of various underwriters. The vast majority of cases in terms of volume and quantum are therefor transport related. There is also a worrying trend of increasing medical malpractice claims. However public liability claims will also be with us as it is an integral part of our legal system. Some of these claims are downright spurious and fraudulent, whilst some others could be part of a human tragedy. The writer has seen and investigated both of these types of claims as a loss adjuster. The writer investigated a matter where a minor girl was bitten by the dog of a family friend. The minor girl was comfortable in both homes and was used to and fond of the pets. For some unknown reason a large breed dog of the neighbours however attacked her one day and bit her in the face and on her neck. Fortunately the owner’s wife could stop the attack and prevent a total disaster. As this was in a rural community it was a major logistical operation to get the victim to a proper medical facility to stabilise her condition and eventually do reconstructive surgery. The medical bills quickly started to add up and underwriters and loss adjuster got involved. The claim was paid, under the public liability section, but of more significance is that the relationship between the families, that were previously long term friends, became so strained that the just never spoke again. In another matter the property owner was a grandfather of a two year old toddler. During a visit to the grandparents the toddler played outside. A loud bang was heard and on inspection it was found that a heavy steel sliding gate had capsized onto the toddler- trapping him instantly. Although the claim was limited to funeral costs, the effect of the incident was astronomical in terms of family relations. No amount of money would have rectified the division in this family and even the extended family. Unfortunately there are also some spurious and fraudulent claims. More and more these incidents or alleged incidents are recorded on CCTV cameras. The writer must admit that some incidents have been very real and uncontrolled incidents resulting in serious injuries. Because of this it is imperative that the loss adjuster must really use all available resources and investigation angles to investigate these public liability claims. Only when the true facts have been established, as accurately as possible, can the insurer and/or lawyers be advised to pay or defend a public liability claim. There is as much pride to be gained from an investigated claim to be paid speedily, correctly and equitably as from a fraudulent claim being successfully defended. In this way loss adjusters contribute to the professionalism of the insurance system and help to create confidence and trust in this important type of insurance.